We respect the privacy of all of our customers. We do not release any information of our customers to any people.  and all transactions are protected by yahoo secured shopping system. If you have any questions, please feel free send an email us. How to place an order 1.Place an item(s) in your shopping cart by clicking on the 'Order button'. 2.Complete the checkout process by providing billing and shipping information. 3.Submit a payment information. It is very simply and easy. Is'nt it? You can order 24 hours a day Payment We accept Visa, Master, Diner's Club,Yahoo Paydirect, Check, Money order, Cashier's check, Wire transfer. (Orders are process upon receipt Check, Money order, Cashier's check, Wire transfer.) Shipping method All products are shipped via UPS ground or UPS 2nd Air within 24~48hrs. Your shipping address must be the same as your credit card billing address. If you wish to ship the product to a different address, you must call your credit card company to add additional 'ship to' address.(If address is different, we process upon verification) Warranty Most of Products are included factory warranty card.(except small items) It covers 2(two) years except 'time laps VCR recorders'(1 year warranty and head drum which has 6 months warranty) If purchased Items has problems within warranty period, filled it out the warranty card and send it to the noted addess Shipping & Handling charge All rates are depend on weight and distance. UPS Ground and 2nd Air available for US Domestic.(Only UPS 2nd Air available for HI, AK residents)(Contact prior to order for International) UPS Ground Ship Times. Return policy 1.All returns and exchanges materials authorization number must be assigned prior to any returned shipment by email. 2.All RA numbers must be requested by the end of 15 days from the shipment receipt date. 3.Returns must be received at GoodCCtv.com within 15 days of the RA number issue date 4.Returns and exchanges that are 'UNOPENED' We will refund or exchange any unopened item in its original condition.(minus the shipping cost) 5.Restocking fee(15%) for opened items may be applied 6.All returns must be received within 30 days from invoice date 7.Returns that are opened must be in like new condition with all original packaging, manuals,accessories and parts to avoid any additional fees. 8.Customer is responsible for shipping charges to return products to GoodCCtv.com(except defective items) 9.Defective items are exchangeable 10.We recommend that product returned by post be sent by UPS with insurance or other insured postal services. GoodCCtv.com accepts no responsibility for loss or damage occurring in transit. 11.We will pay the shipping and promptly ship you a replacement for any manufacturer defects. Business hour 9 am~5 pm(Pacific Standard Time, Mon~Fri.) Tax California residents are imposed 8.25% sales tax. Address & Phone 7307-B Sunset Bl. LA, CA 90046 213-761-2729, 323-874-2719(fax) Contact We suggest email(below) for the all kinds of questions for the better services.